Although the Americans with Disabilities Act code has been around for years its application in building design is often an afterthought or misunderstood. Something as simple as the direction of a door swing can make a room useless to a person in a wheelchair.
Grading, landscaping and signage can significantly impact accessibility and use of a facility. Sign colors may affect visibility to those with colorblindness. Long or winding approaches from parking areas may be a barrier to access.
Although accessible building codes do not, for the most part, address furniture, the proper furnishing can improve the experience of your customers. Can a person in a wheelchair pull in to a table? Can an elderly person have a seat in the bar? Does the height of the bed or the configuration of a seat in a shower make it impossible for a wheelchair user to transfer, create a safety hazard or lead to a lawsuit?
Once the building is built, the inspections are passed and the facility opened is it used in a way that adversely affects accessibility. For example was a lower counter installed only to have a credit card reader bolted out of reach of someone in a wheelchair? Was the building remodeled so as to remove access features?